Legal Process Specialist (Full Time) SB Greenway

POSITION PURPOSE

Responsible for processing and administering legal process documents received by the Bank, including subpoenas, garnishments, IRS levies, state comptroller freezes, trust-related documents, Deposit Account Control Agreements (DACAs), Deposit Account Instructions and Service Agreements (DAISAs), and other legal documentation as assigned. Ensures accurate, timely, and compliant handling of legal process items while providing support to internal departments and banking centers.

ESSENTIAL FUNCTIONS AND BASIC DUTIES

1. Assumes responsibility for the completion of assigned Legal Process functions.

• Reviews and processes subpoenas, garnishments, levies, and account freezes in accordance with legal requirements and Bank procedures.
• Processes DACAs, DAISAs, and other legal account agreements, ensuring documentation accuracy and proper record retention.
• Reviews trust documents and other legal documentation for completeness and compliance.
• Prepares and issues required customer notices and responses within established timelines.
• Maintains accurate records, logs, and tracking of legal process activity.

2. Assumes responsibility for establishing and maintaining effective and professional business relations.

• Responds promptly and courteously to inquiries from internal departments and external parties.
• Provides guidance to banking centers regarding legal process requirements and procedures.
• Maintains confidentiality of customer and legal information.
• Upholds the Bank’s professional reputation in all interactions.

3. Assumes responsibility for effective coordination and communication.

• Works closely with the Legal Process Manager and escalates issues as appropriate.
• Assists related departments with legal documentation questions and research.
• Keeps management informed of unusual issues, exceptions, or delays.
• Participates in meetings and training as required.

4. Assumes responsibility for related duties as required or assigned.

• Stays informed of changes in legal process procedures and requirements.
• Assists with audits, examinations, and special projects.
• Ensures work area is clean, secure, and well maintained.

The above statements describe the general nature and level of work only. They are not an exhaustive list of all required responsibilities, duties, and skills. Other duties may be added, or this job description amended at any time.

SUPERVISORY RESPONSIBILITIES:

This role has no supervisory responsibilities.

QUALIFICATIONS

EDUCATION/CERTIFICATION: High school graduate or equivalent. Some college preferred.

REQUIRED KNOWLEDGE: General knowledge of banking operations and legal account documentation.

Familiarity with subpoenas, garnishments, levies, and account restrictions preferred.

EXPERIENCE REQUIRED: 2–3 years of banking, legal process, or clerical experience.

SKILLS/ABILITIES: Accurate and attentive to detail.

Well organized with strong time‑management skills.

Willingness to assist others.

Strong written and verbal communication abilities.

Ability to operate related computer applications and office equipment.