Client Advocate/Paralegal

Chisholm Chisholm & Kilpatrick (CCK) is a private, public-interest law firm offering rewarding work with a focus on disabled military veterans and their families, as well as a wide range of other individuals who have been denied life, health, and disability benefits.

CCK is seeking a compassionate and empathetic Client Advocate to join our growing team. This position plays a critical role in supporting our clients by answering their questions, providing updates, and ensuring they receive the highest level of care and service.

Position Summary: The Client Advocate will serve as the first and main point of contact for our disabled veteran clients and their families in the Veterans Practice Group, managing a high volume of client calls and correspondence, providing timely case updates, and ensuring all communications are clear, professional, and supportive.

Responsibilities:

• Professionally manage a high volume of phone calls and email correspondence with clients and their families
• Utilize internal systems to retrieve information and provide accurate status updates
• Draft basic forms and written correspondence to clients and the VA
• Update CCK's case management files with all client conversations and pertinent correspondence
• Attend training sessions and assist with training new Client Advocate/Paralegals as needed

Requirements:

• High School degree required; Bachelor's degree or equivalent experience preferred
• Excellent verbal and written communication skills with the ability to explain complex information clearly and empathetically
• Detail-oriented with the ability to prioritize tasks and meet deadlines
• Proficiency in Microsoft Office, Outlook, and Adobe Acrobat
• Fluency in English; Bilingual in Spanish is a plus
• Ability to obtain and maintain a Personal Identity Verification (PIV) card and required VA network access, which includes a government background check

Compensation & Benefits: Starting annual salary is $43,775. CCK offers medical, dental, and vision insurance (including employer-paid medical insurance for the employee), gym membership reimbursement, 15 days of PTO plus 12 paid company holidays, 401k matching, and paid parental leave.

Location: This role is available onsite at our Providence, RI Headquarters or remotely in the following states: CO, CT, FL, GA, IL, LA, ME, MA, NJ, NC, OH, RI, SC, TX, UT, VA. This posting is for candidates in the Boston, MA area.

CCK provides equal employment opportunities to all employees and applicants and prohibits discrimination and harassment of any type.