Client Services Paralegal

Essential Functions:

• Respond to incoming phone calls, initiate outbound follow-up, and address inquiries through live chat and website submissions
• Use the electronic case management system to open new cases and schedule follow-up tasks when necessary
• Conduct meetings with individuals who visit in person to collect essential details for evaluating their eligibility based on the firm's criteria
• Perform any additional tasks as assigned
• To qualify for the Client Services Paralegal position at Harding Mazzotti, LLP in Albany, NY, US, you should have:
  • A strong understanding of PC applications, including Windows and Microsoft Office.
  • Exceptional organizational skills to excel in this role.
  • Problem-solving abilities are a must for this position.
  • Stellar written and verbal communication skills are essential for effective client interaction.
  • The ability to multitask efficiently is a key requirement.
  • Excellent phone etiquette is necessary for communicating professionally with clients.
  • The ability to compassionately engage with claimants facing unfamiliar circumstances.
  • A four-year degree